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Complaints

Find me a solicitor is committed to delivering a high quality legal service to all clients at all times. However, in the circumstances that our service falls below our normal standards, you can lodge a complaint by contacting us in writing, by email or by telephone. Any complaint will be taken seriously and will ultimately help us to improve our service. Should you have a complaint regarding the service provided by your solicitor, this should be made to the law firm in question, in accordance with their own complaints procedure.

When making a complaint, please advise us of the following:

  • The subject of your complaint

  • Who you think is responsible

  • When it happened

  • Your preferred resolution

After receipt of your complaint we will formally acknowledge same within two days. You will be advised of the name and contact details of the person dealing with your complaint. This person will be responsible for thoroughly investigating the matter.

Your complaint should be resolved within 28 days. Should there be a delay, you will be informed of the reasons and when we anticipate resolving matters.

Within four weeks of receiving a complaint, we will send you either:

  • a) a final response which adequately addresses the complaint; or

  • b) a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.

Within eight weeks of receiving a complaint we will send you either:

  • a) a final response which adequately addresses the complaint; or

  • b) a response which:

    • i) explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and

    • ii) informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.

You will be informed in writing of our final decision, setting out our reasons in full.
If you are not happy with our response or how we have dealt with your complaint, you may refer the complaint to:

Claims Management Regulator

57-60 High Street

Burton on Trent

Staffordshire

DE14 1JS

Email: consumerclaimsregulation.gov.uk. Tel: 0845 450 6858. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Any complaints made by email to Find me a solicitor should be sent to:
customerservicefind-me-a-solicitor.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it
By post:

Find me a solicitor
109 Bankhouse Road 
Nelson
Lancashire
BB9 7RB

 

Find me a solicitor is a trading name of Global WebMark Ltd. A company registered in England & Wales, Company registration number 8075356. Registered office: 32 Lloyd Close, Nelson, Lancs BB9 9EH.


© 2019 Find Me A Solicitor.co.uk. All rights reserved.
http://find-me-a-solicitor.co.uk/complaints-policy.html

Page updated 9th May 2013, 10:02

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